Delivery & Return Policy

Dan’s Deals dispatches all packages from the United Kingdom using Royal Mail's Tracked 24 service. 

All orders are fully compensated and insured with the chosen courier.

Delivery updates with tracking information will be sent via email so you are kept informed on your order as soon as it's placed.

Dan’s Deals will not be responsible for parcels that go missing due to incorrect shipping address given.

Dan’s Deals is not responsible for parcels that are not collected from the Post Office in the time-frame given on the courier website. These items will not be 'returned to sender' as our address will not be written on or inside parcels for security reasons.

Any other items that do not arrive because the courier lost them will either be refunded or sent a replacement item out if available. This only occurs when an investigation is concluded with the chosen courier.

Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.

Due to the nature of our industry, shoe boxes may arrive damaged. Dan’s Deals cannot guarantee the condition of original boxes due to storage and / or goods in transit. 

Refund Policy:

Dan’s Deals is a reseller, not a manufacturer and therefore unable to hold responsibility for the manufacturing quality, performance, durability or longevity of the products sold. We are unable to provide refunds once a product is used; if the product was not used we would accept an exchange no problem. Please be aware that unfortunately this decision is final and cannot be overturned. 

You must send your return within 14 days of receiving your product or your refund will not be accepted.  In order to receive a refund, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.

Please purchase a postage label using a tracked and signed for delivery service and send to the address above. We recommend using Royal Mail / DPD / UPS . Once we have received your return, we will check to make sure everything coincides with our Terms and Conditions and we will then process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days.

You will be responsible for the cost of returning the item(s) to us. To start the return process please email hello@dansdealsuk.com with your order number & return reason. 

We are unable to offer returns on pre-owned items due to the nature of the goods. If you have any questions, please email hello@dansdealsuk.com